Return and Refund Policy

At LalShaloo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Returns

You may return items purchased from LalShaloo within 7 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It must also be in its original packaging.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us to arrange the exchange. We will do our best to accommodate your request, subject to availability.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether through a refund, replacement, or repair.

6. How to Initiate a Return

To initiate a return, please contact our customer service team at contact@lalshaloo.com with your order number and reason for return. We will provide you with further instructions on how to return your item.

7. Exceptions

Please note that certain items, such as personalized or custom-made products, may not be eligible for return or refund unless they are damaged or defective.